Service Information

Establishing New Service

Individuals seeking to establish new service must do so at our office located at 309 N. High St. Franklin, Kentucky.  The applicant(s) will need to provide proof of ownership or a copy of the lease (we have a rental agreement for that will serve in lieu of lease but the property owner will need to fill this out at the office) and picture ID. Signatures on all paperwork will also be required for everyone listed on the lease and/or in the household. Franklin Electric Plant Board may also require a security deposit - see the deposit policy section below. For existing locations, we will guarantee your service by 1:00 pm the next business day

Transfer of Service

Customers who need to transfer service from one location to another within Franklin Electric Plant Board service territory must come to the office with the lease for new location (if applicable) and sign all of the pertinent paperwork. If there is more than one name on the account, everyone on the account will need to sign the work orders. For existing locations, we will guarantee your service by 1:00 pm the next business day.

New Construction Service

If you are building a new home or commercial building please call (270) 586-4441 and speak with John Law, the Operations Superintendent. This will need to be done in order to discuss the location of your electric service.

Deposit Policy

Effective 1/4/16

Residential Deposits:
Based on Credit Rating per Online Utility Exchange

$0 – Excellent Credit Rating
$200 – Moderate Credit Rating
$330 – Poor Credit Rating

Commercial Deposits:
Determined by usage.  Please contact office to discuss deposit amount.

Contact Information

Office Hours:
Monday through Friday
7:30 am- 4:30 pm

309 N High St
Mailing address is PO Box 349 Franklin, Ky 42135

Contact Information:
Phone (270) 586-4441
Fax (270) 586-4444
Power outage (270) 776-0338
Street or Security Light problem -
(270) 586-4441

After hours, power outage
or other electrical emergency

please call (270) 776-0338.

Heat Pump Financing Program Heat pump financing is available for qualified customers. Please call 1-866-756-5106 if interested.


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